Terms & Conditions

Ordering

The buyers order is an offer subject to the company’s terms and conditions.
Orders may be palced by any of the following method:
Telephone: 0044 161 872 1118 / 0800 310 1588(free) (office hours between 9am to 6pm, Monday to Saturday)
Fax: 0044 161 872 1288 / 0800 310 1566(Free)
Emial: orders@herbprime.com Online: www.herbprime.com
Post: Herbprime Co., Ltd. 84 –86 North Stage, Broadway, Salford M50 2UW, United Kingdom

Pricing

The price shown in this catalogue are those in force at the time of going to print. However Herbprime CO., Ltd. Reserves the right to change its price at any time, without warning to take into account fluctuations in market.

Delivery

Orders will be dispatched within 1 working day by next day courier or Royal Mail recorded delivery,
whichever is more suitable. Please note this is not a guaranteed next working day delivery. In the unlikely
event that an order is lost, damaged, delayed or faulty we won't be able to cover for any damages or losses
beyond that of replacing the goods. In the event of a delayed delivery, the compensation we can offer you is what the courier / Royal Mail will offer us.

Wholesale

Standard delivery charge £8.00, Free delivery for order over £200 (UK only, Exc. Another EU countries)

Prescription

Standard delivery charge £2.50, Free delivery for order over £10 (UK only, Exc. Another EU countries)

Payment

We accept Cash, Cheuqe, Credit Card and Bank Transfer as payment methods. Payment in advance is requested with all first time orders. Account facilities are available, subject to credit status. Terms for account customers are strictly 28 days net from date of invoice. All overseas orders must be paid before dispatch. All bank charges incurred by Herbprime Co., Ltd. in the settlement of invoices will be charged to the customer at cost.

Damaged Goods

Damage incurred in transit must be reported to the Post Office or Carrier and to Herbprime CO., Ltd with in three days of receipt.

Discounts

1. We offer set discount to practitioners and Clinics for concentrated herbal granules on the value of goods ordered.
2. Students and TCM schools and Colleges are entitled to the following discounts:
Students: 10% on all concentrated herbal granules and TCM schools and Colleges: 15% on all concentrated herbal granules.
We are happy to discuss contract scheme discounts for hospitals, large clinics and charities.

Our VAT number is 899944919 , VAT is chargeable on all goods and service except prescription and exports to non EEC countries. VAT will be charged to EEC countries unless a VAT number is given.